Refund and Returns Policy

Return/Refund Policy for debuyy.com (Operating in United Arab Emirates):

 

Effective Date: 2023-06-10

 

1.Returns and Refunds:

1.1 At debuyy.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines to understand the process and conditions for returns and refunds.

 

2.Eligibility for Returns:

2.1 You may initiate a return for eligible products within 7 days from the date of delivery. To be eligible for a return, the product must meet the following criteria:

• The product is unused, undamaged, and in its original condition.
• The product is accompanied by the original receipt or proof of purchase.
• The product is in its original packaging, including all accessories, manuals, and any promotional items that came with it.

3.Return Process:

3.1 To initiate a return, please follow these steps:

3.1.a. Contact our customer support team, support@debuyy.com, within 7 days of receiving the product to request a return.

3.1.b. Provide the necessary details, including your order number, product name, and reason for the return.

3.1.c. Our customer support team will guide you through the return process and provide you with a return authorization code, if applicable.

3.1.d. Pack the product securely in its original packaging, including all accessories.

3.1.e. Clearly label the package with the return authorization code (if provided) and our return address.

3.1.f. Ship the package back to us using a reliable and trackable shipping method. The return shipping costs will be borne by the customer, except in cases where the product is defective or the return is due to our error.

3.1.g. Once we receive the returned product and verify its eligibility, we will process your refund.

 

4.Refund Process:

4.1 Upon successful verification of the returned product, we will initiate the refund process. The refund will be processed using the original payment method used during the purchase. Please note the following details:

4.1.a For payments made through credit/debit cards or digital wallets, the refund will be credited back to the same account within a reasonable timeframe.

4.1.b In the case of Cash on Delivery (COD) orders, the refund will be provided through a bank transfer to the customer’s bank account. We may require additional information, such as bank account details, to process the refund in such cases.

5.Non-Returnable Items:

5.1 Certain items are not eligible for returns or refunds unless they are defective or damaged upon delivery. Non-returnable items include:

• Software, digital downloads, and virtual goods.
• Personal hygiene products, including but not limited to earphones and headphones.
• Items that are perishable, hazardous, or subject to safety restrictions.

6.Warranty and Defective Products:

6.1 If the product you received is defective or damaged, please contact our customer support team immediately. We will guide you through the warranty claim process or arrange for a replacement, as applicable.

7.Exchange Policy:

7.1 At debuyy.com, we currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return as per the return process mentioned above and place a new order for the desired item separately.

8.Customer Support:

8.1 If you have any questions or need assistance regarding returns, refunds, or any other inquiries, our customer support team is available to help you. You can reach us through the following channels:

Email: support@debuyy.com

Live Chat: Visit our website and click on the live chat option to connect with an agent.

Note: This return/refund policy is subject to change without prior notice. It is advisable to review the policy periodically for any updates or modifications.